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Massage Therapy



Your First Visit

Your First Visit and Billing

The physiotherapy assessment is approximately one hour long. The assessment includes taking history of the present injury as well as other pertinent past medical history followed by a physical examination by the physiotherapist. After the physical testing is complete your physiotherapist will discuss their evaluation and set out a personal treatment plan with you. Your plan may include recommended passive therapy that will be performed in our clinic, an introduction to the active component of the treatment plan and your home exercises. You can expect to receive some treatment and some education before you leave our clinic.

Keep in mind to dress appropriately for your appointments (i.e. shorts for knee injury, running shoes, tank tops for shoulder injury).

Extended Health Coverage

We are able to bill on your behalf if your benefit carriers are Green Shield or Blue Cross. In that case we would only need your benefit card information such as plan and/or policy numbers and signature on forms. You would be responsible for any deductibles or percentage of the treatment not reimbursed.

We are happy to help you with your EHC coverage. We offer our help as a no fee service so please inquire with us if you are unsure about your coverage how to bill, who to bill, what to send etc.

All or part of your treatment fees may be reimbursed by your Extended Health Care plan, depending upon the details of your plan. If you do not have coverage through your Extended Health Care plan you may still be covered by a spouse's plan or a parent's plan.

It's important to note that while we will do our very best to help you, there are some Insurance companies that will not release any information to anyone but the plan member. In this event, we will be happy to guide you through the process with a list of proper questions to ask.

Your insurance plan may require a Doctor's referral to process your expense claim. Please take a moment to check with your Insurance Company or ask us to call on your behalf before starting treatment to avoid any delays in payment.

It is also important to note that deductibles are the responsibility of the client, along with any percentage of the treatment that is not reimbursed.

Motor Vehicle Accident (MVA)

We are happy to assist and treat clients who have had a Motor Vehicle Accident. We are experienced at handling the paperwork, as well as developing the appropriate treatment plans, communicating with adjusters, completing Progress Reports, and of course treating the injuries!

Several years ago the Financial Services Commission of Ontario passed the “Statutory Accident Benefits Schedule”. It states that any person involved in a Motor Vehicle Accident must fully exhaust their personal Extended Health Insurance prior to billing the Motor Vehicle Insurance Company. If you have Extended Health Insurance we will submit your treatments on your behalf and will wait for payments. Once your insurance is exhausted we submit the remainder to your auto insurer. We are aware of the most up-to-date guidelines and fully operate in accordance with them and so will assist our clients with this process as well.

Workplace Safety and Insurance Board (WSIB)

If you have been injured at work you have to report it to work, where you complete necessary paperwork so that your work can forward your information to WSIB to start your claim. Once your claim is started you are eligible for physiotherapy treatments and you can schedule your appointments. We bill WSIB directly for treatments provided, complete necessary forms, progress reports, treatment extensions and communicate with adjudicators, your workplace and other healthcare professionals involved in your treatment.


Your First Visit / Billing